E-commerce UX audits
Drawing on my expertise in user experience (UX) and e-commerce design, I offer e-commerce UX audits. These audits equip businesses with the necessary tools to enhance their websites and provide exceptional customer experiences which lead to improved conversion rates.
When you engage my services for an e-commerce UX audit, you can expect a meticulous evaluation of your website's every facet. I immerse myself in the mindset of your potential customers and assess their entire journey, starting from the moment they land on your site until they successfully complete a purchase.
Throughout the audit process, I combine my e-commerce design expertise with over 500 UX parameters for e-commerce uncovered and constantly updated by the UX researchers at the Baymard Institute. This allows me to provide you with a comprehensive analysis of your site's UX performance, comparing it to industry leaders and aligning it with user expectations. I thoroughly scrutinise the layout, organisation, visual appeal, and ease of navigation of your website, paying close attention to its responsiveness and ensuring seamless functionality across various devices and screen sizes.
While I typically cover several key areas during an e-commerce UX audit, the scope is tailored to your specific business needs and current status. These areas often include:
1. Homepage and category navigation
2. On-site search experience
3. Product list and filtering
4. Product details pages
5. Add to cart and checkout process
6. Customer account features
7. Order tracking and returns process
Ultimately, my e-commerce UX audits provide you with comprehensive insights into the strengths and weaknesses of your website. I present practical solutions and suggestions for improvement, ranging from minor design adjustments to more substantial changes in your site's structure or functionality. My ultimate objective is to equip you with the knowledge and tools necessary to optimise your e-commerce platform, enhance customer satisfaction, and boost conversion rates.
E-commerce UX audits are conducted with the utmost confidentiality. On this page, you will find a curated list of clients for whom I have successfully provided this service. Additionally, you can explore project case studies that highlight the site redesigns implemented based on the insights gained from these audits.
E-commerce UX audits
Drawing on my expertise in user experience (UX) and e-commerce design, I offer e-commerce UX audits. These audits equip businesses with the necessary tools to enhance their websites and provide exceptional customer experiences which lead to improved conversion rates.
When you engage my services for an e-commerce UX audit, you can expect a meticulous evaluation of your website's every facet. I immerse myself in the mindset of your potential customers and assess their entire journey, starting from the moment they land on your site until they successfully complete a purchase.
Throughout the audit process, I combine my e-commerce design expertise with over 500 UX parameters for e-commerce uncovered and constantly updated by the UX researchers at the Baymard Institute. This allows me to provide you with a comprehensive analysis of your site's UX performance, comparing it to industry leaders and aligning it with user expectations. I thoroughly scrutinise the layout, organisation, visual appeal, and ease of navigation of your website, paying close attention to its responsiveness and ensuring seamless functionality across various devices and screen sizes.
While I typically cover several key areas during an e-commerce UX audit, the scope is tailored to your specific business needs and current status. These areas often include:
1. Homepage and category navigation
2. On-site search experience
3. Product list and filtering
4. Product details pages
5. Add to cart and checkout process
6. Customer account features
7. Order tracking and returns process
Ultimately, my e-commerce UX audits provide you with comprehensive insights into the strengths and weaknesses of your website. I present practical solutions and suggestions for improvement, ranging from minor design adjustments to more substantial changes in your site's structure or functionality. My ultimate objective is to equip you with the knowledge and tools necessary to optimise your e-commerce platform, enhance customer satisfaction, and boost conversion rates.
E-commerce UX audits are conducted with the utmost confidentiality. On this page, you will find a curated list of clients for whom I have successfully provided this service. Additionally, you can explore project case studies that highlight the site redesigns implemented based on the insights gained from these audits.